Shipping & Logistics Policy

Last Updated: 2026

1. Dispatch Timelines

All standard in-stock orders are processed and prepared for dispatch from our UK fulfillment centers within 1 to 2 business days following payment confirmation or receipt of official purchase order approval.

2. UK Mainland Delivery Services

• Standard Parcel Delivery: 2 - 4 Business Days via tracked national couriers (DPD, Parcelforce, Royal Mail Tracked).
• Pallet Freight (Volume / Trade Orders): 48 - 72 Hour scheduled tail-lift commercial delivery. Consignees must have suitable loading or unloading access.
• Free Shipping Threshold: Orders totaling £150 or more (Excl. VAT) qualify for free standard UK Mainland shipping.

3. Palletization & Transit Protection

All wholesale cartons and multi-case consignments are shrink-wrapped on grade-A wooden pallets with corner board reinforcements and security tamper bands to guarantee freight integrity throughout national transit.

4. Tracking & Delivery Confirmation

Automated consignment tracking information and electronic Proof of Delivery (e-POD) are generated upon carrier pickup and sent via business email.